Information about the right of withdrawal

Thank you for purchasing on our website. We do hope you are happy with the quality of goods received and our service, We always want to serve you with help and customer support because customer satisfaction is of utmost importance for us.

As mentioned in the Terms of Use you have the right to withdraw from a contract mentioned in § 1 par. 11 of the Terms of Use during 14 days from purchase without any reason. The right to withdraw terminates after 14 days from the day when you receive the items ordered or a third Party indicated by you (other than the transport company) received the items.

To perform the withdrawal you need to inform Releve Sp. z o.o. ul. Bydgoska 6, 30-056 Kraków,, about your decision in a statement (e.g. a statement sent by post or e-mail).

You can use the form listed as Appendix 1 but this is not a requirement.

To adhere to the return conditions it is sufficient to send the statement as in Appendix 1 before the 14-day deadline explained above passes.

Results of withdrawal

In case you withdraw from the contract we will return all payments received including the costs of delivery (excluding any additional costs which resulted from picking any extra delivery methods above the cheapest one stated on the website) immediately but no later than 14 days about being informed about your decision to withdraw. The payment will be refunded with the use of the same payment method as used by you unless you clearly state that you conform with a different payment method. In any case you will not be charged for performing the refund.

We can suspend the refund until the actual items are received by us or a proof of sending is provided, whichever occurs earlier.

Please send the item immediately, no later than 14 days since the day you informed us of your withdrawal. The deadline is met if you send back the items before the 14 days pass.

You will need to pay for the items to be send back to us.

You are responsible for any decrease in the item value which was a result of use different from the use needed to determine the nature, characteristics and functioning of the item.

Download the return form

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