Terms of use (Regulations)

§ 1. Definitions

  1. Customer – a party being either a Consumer or an Enterpreneur.

  2. Consumer – a natural person of age having the legal capacity to enter a Contract, where the Contract is not related directly to the economic activity or enterprise of this natural person.

  3. Enterpreneur – a natural person of age having the legal capacity or a legal entity or organisational unit entering a Contract, where the Contract is not related directly to the economic activity or enterprise of this natural person or entity

  4. Seller – Releve Sp. z o.o. ul. Bydgoska 6, 30-056 Kraków, NIP 9452221684, REGON 381142986, KRS 0000746760, being the owner of the Website.

  5. Delivery  address – physical delivery address given by the Customer in a form containing at least country, place, postal code, street, house number and the surname of the person which can accept the purchased Items when delivered (which is the place of issuance for the Items purchased on the Website).

  6. Purchase  receipt – invoice, receipt or bill of sale issued in accordance with the polish VAT regulations (Ustawą o podatku od towarów i usług z dnia 11 marca 2004 (Dz.U.2017.1221 t.j. z późn. zm.)).

  7. Consumer Act – Conusmer Rights Act (Ustawa o prawach konsumenta z dnia 30 maja 2014 (Dz.U.2017.683 t.j. z późn. zm.)).

  8. Item – an item offered for sale using the Website which can be subject to an Order by a Customer.

  9. Order – action or actions directly preceeding the Contract which lead to a purchase made using the Website one or many Items by the Customer (during the Order the Customer decides on the Items to be Purchased and the delivery method, address and payment method).

  10. Contract – distance contract as per the Conusmer Act and Civil Code, subject of which is the sale of an Item (Items) by the Seller to the Customer using the Website. The Contract is concluded by payment for the Order.

  11. Payment – an action of payment for the Item (Items) purchased, being the last stage of placing an Order

  12. Defect – physical defect (in details described in § 5 par. 3 of the Terms of use) or legal defect in accordance with art. 556 of the Civil Code, which may lead to the Customer using the Warranty.

  13. Website – the internet Website which enables the placing of the Order for an Item (Items) which is available at: www.releve.pl

  14. Account – a set of rights given to the Customer as the results of the Registration process performed through the Website.

  15. User – a person using the Website, including users having an Account and those not having an Account, including Customers.

  16. Terms of Use – the Regulations set forward in this document.

  17. Working day – days from Monday till Friday, excluding Saturdays and days statutorily set as non-working

  18. Technical interruption – temporary disabling of the Website functionality related to its maintenance, upkeep, change or breakdown.

§ 2. General terms

  1. The Website enables the purchase of erotic products.

  2. The Website has been created for people of age. An appropriate age declaration needs to be made by every natural person browsing the Website. Without placing the appropriate statement there is no possibility to use the Website or access any contents therein.

  3. The Contract is concluded exclusively in the European Union and is governed by polish law

  4. The delivery address of the goods ordered is within the European Union 

  5. All prices quoted on the Website are gross, in polish zlotys. The Customer may change the view to present prices in british pounds or euro.

  6. The Terms of Use concern all Website Users

  7. The Seller states that all Items offered through the Website are meant for people of age and should be used with caution, considering the attached instructions and warnings and within the legal requirements. 

  8. The Seller enables coupons (Vouchers) which are described as Appendix no. 3 to the Terms of Use.

§ 3. Creating the Account and using the Website

  1. Using the Website and placing the Order does not require the User to create an User Account. Creating the Account however will enable the Customer to use additional functionalities of the Website, including the view or Orders placed.

  2. Creating the User account requires Registration and confirmation, which is equivalent to creation of the Account on the Website and concluding a contract for the rendering of electronic services as per the rendering of electronic services Act (ustawa o świadczeniu usług drogą elektroniczną (Dz.U.2017.1219 t.j. z późn. zm.)).

  3. The registration process requires going through registration using the web form on the Website and clicking the link which is delivered via e-mail to confirm that the proces is valid. The e-mail is generated immediately after filling in the Registration form.

  4. The registration process requires going through registration using the web form on the Website and clicking the link which is delivered via e-mail to confirm that the proces is valid. The e-mail is generated immediately after filling in the Registration form.

  5. The Customer will receive a message confirming the registration process to the e-mail address indicated during the process in the registration form.

  6. It is forbidden to introduce by the User to the Website:

    1. illegal contents;

    2. files scripts or other malware, in particular computer viruses and trojans;

    3. files scripts or other software which is targeted at capturing data from the Website;

    4. performing any actions targeted at changing, blocking, disabling or removal of the Website;

    5. data which may cause infringement of any legal rights.

  7. The User is obliged to use the Website witing the legal requirements and rules of social coexistence.

  8. Infringement of the points 5 and 6 above by a Registered User may result in removing the User Account by the Seller.

§ 4. Technical requirements and maintenance break

  1. The technical requirements for the Website which are necessary to work with the IT system in which the User operates are the following:

    1. Internet connection,

    2. Access device (e.g. PC, tablet) capable of supporting web browsers as enumerated in p. 3 below,

    3. Internet browser:

      1. Internet Explorer version 11 and higher,

      2. Safari version 9 and higher,

      3. Firefox version 45 and higher,

      4. Chrome version 50 and higher.

  2. In accordance with the Sellers’ best knowledge it is possible for the Website to be accessed using other operating systems than the ones enumerated in par. 1 point 3 above, however only for the ones above the seler can guarantee that the Website will work correctly.

  3. In the case that a maintenance break is required for the Website there will be an appropriate message placed with due advance on the Website informing of the planned maintenance time and limitations in the Website availability.

  4. The Website functionalities may be subject to individual browser settings used by the User and access software installed on the access device which is not supported by the Seller.

  5. The Seller is not obliged to deliver internet connection, devices or solutions which are described above.

§ 5. Entering the Contract and contract realization

  1. Placing the Order on the Website is possible after registration of the Customer Account or without registration or having e-mail access.
  2. The Seller, through the Website, before placing the Order shall suport the Customer with the following information:

    1. description of the item and its features;

    2. total purchase price for the Items including VAT and the transport fee and any other fees if applicable, all fees are phrased in polish zlotys;

    3. chosen options of Items delivery;

    4. information concerning payment terms and timeline;

    5. information considering the way and timeline of the Order fulfillment by the Seller mentioned in point 8 below.

  3. Confirming (placing) the Order is done on the Website through adding the items to the cart and confirming the purchase, delivery options and payment method.

  4. While placing teh Order the Customer should enter the data needed for concluding the Contract and sending the items ordered, being:

    1. Name and surname or company name;

    2. E-mail address;

    3. Mobile phone numer;

    4. Tax ID (in case the Customer i san enterpreneur);

    5. Delivery address

    - unless that the data above had been provided to the Website whilst setting up the customer accont used when placing the order. In that case the Customer may select the previously entered data and use them for the Order purpose.

  5. The Customer places the order after confirming the information above in point 2, and entering the information in point 4 above and also accepting the Terms of Use. In the final stage of the Order the Customer need to confirm the will to enter the Contract by clicking the “Order and Pay” button on the Website.

  6. The moment of concluding the Contract is the moment of payment for the Order, which will be confirmed by the Seller in a separate e-mail sent to the e-mail address provided while placing the Order. After the Order payment has been confirmed the Seller will commence the realization with the following caveats:

    1. The Seller may suspend the Order when in doubt about the correctness of the data provided by the Customer for Order realization purposes, in particular the correctness of delivery address. In that case the Seller will immediately inform the Customer about the issue and work with them to clear any issues;

    2. In case of unavailability of the Items ordered, the Customer will be informed without delay. On that case the Seller will ask the Customer for a decision whether the Order should be partially realized (without the unavailable Items) or cancelled in full.

  7. The payment for the Order can be done up front with the use of the following payment methods:

    1. PayU;

    2. PayPal.

  8. The realization of the Order through the physical dispatch of Items will take place as soon as possible, but no further than 5 days from the day in which the Order had been placed and paid.

  9. The time of delivery depends on the delivery method selected by the Customer whilst placing the Order (selecting the courier company and delivery method), and the expected average delivery time is indicated in the description while the order is placed.

  10. In case that the Order is placed for several items the price for delivery may change which in any case will be visible in the Cart. The Seller restricts the possibility of sending the items in one or many parcels if the quantity of items is too large to place in one parcel.

  11. The purchased items will be sent to the address given in the Order process along with the purchase receipt.

  12. The Customer will be notified via e-mail that the goods have been dispatched.

  13. The Seller recommends that the Customer should verify the parcels received from the courier and its contents in the presence of the courier. Every noticed case of parcel damage which can be spotted should be reported to the courier company representative to note in the damage protocol.

  14. The customer will receive a purchase receipt along with the goods. For specific request an invoice may be issued.

§ 6. Withdrawal from Contract

  1. As per the Consumer Act the Customer may withdraw from contract within 14 days without stating a cause. To preserve the 14-day requirement mentioned in the sentence above it is necessary send a statement to the Seller prior to the deadline passing. The withdrawal may be done using the Appendix no 1 to these Tems of Use which is a template for withdrawal and sending the written statement along with the Item to the Sellers’ address along with sending the scanned copy to info@releve.pl or just sending the written statement along with the Item to the Sellers’ address. The Consumer is obliged to return the item to the Seller or pass it onto a delegated Seller employee immediately but no later than 14 days from sending the withdrawal statement, unless the Seller proposed to pick up the goods voluntarily. To meet the deadline it is sufficient to send the goods back before the deadline passes. The Consumer should pack the Item before return so that the Item cannot be damaged during transport to the Seller.

  2. The Seller strongly advises that the withdrawal statement should be done in written form.

  3. The consumer shall not be entitled to withdraw from an off-premises contract or from a distance contract, in relation to contracts:

    1. for the provision of services where the trader has fully performed the service with the consumer’s explicit consent, and the consumer was informed before the commencement of the service that they would lose the right to withdraw from the contract upon the completion of the service by the trader;

    2. which include a price or remuneration which depends on financial market fluctuations which are beyond the trader’s control and which may occur before the time limit for withdrawal from the contract expires;

    3. where the performance consists of a non-prefabricated product, custom-made for a consumer or intended to satisfy a consumer’s individual needs;

    4. where the performance consists of goods prone to rapid decomposition or which expire rapidly;

    5. where the performance consists of goods delivered in closed packaging bearing a seal, which cannot be sent back after the packaging has been opened because of healthcare concerns or for hygienic reasons, if the packaging was opened after delivery;

    6. where the performance consists of goods which, owing to their nature, become inseparably connected to other products after delivery;

    7. where the performance consists of alcoholic drinks, the price of which was agreed upon at the moment the contract of sale was concluded, the delivery of which cannot be effected until 30 days have expired, and the value of which depends on financial market fluctuations which are beyond the trader’s control;

    8. where the consumer explicitly requests that the trader come to perform urgent repair or maintenance work; if the trader provides additional services other than the ones requested by the consumer or delivers goods other than spare parts essential for the performance of the requested repair or maintenance work, the consumer shall be entitled to withdraw from the contract in relation to those additional goods and/or services;

    9. where the performance consists of audio or video recordings or computer programmes delivered in closed packaging bearing a seal, if the packaging was opened after delivery;

    10. for the delivery of daily newspapers, periodicals or magazines, except for a subscription contract;

    11. concluded by means of a public auction;

    12. for accommodation services other than for residential purposes, transportation of goods, car rental, gastronomic services, leisure services, or entertainment, sport or cultural events, if the contract specifies a day or a period of provision of the service;

    13. for the delivery of digital content which is not recorded on a physical medium, where the provision of the service commences upon the consumer’s explicit consent before the time limit for withdrawal from the contract expires and after the consumer is notified by the trader of the loss of the right to withdraw from the contract.

  4. The Consumer bears the direct costs of sending the Item back to the Seller.

  5. The Consumer bears the responsibility for decreasing the Item value being the result of Use beyond the use necessary to state the character, qualities and functioning of the Item, unless the Seller did not inform the Consumer of the right to withdraw from contract as per the requirements of art. 12 par. 1 point 9 of the Consumer Act.

  6. The Seller will immediately, but no later than 14 days from receiving the statement of withdrawal from contract, will return all payments performed as per the Contract, including the price of the Items and the delivery costs (with the caveat as per the next sentence). If the Consumer had chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller the costs of such delivery will not be returned as per art. 33 of the Consumer Act. If the Seller did not propose to pick the items up from the Consumer they may hold back the refund until the items are sent back or the Consumer provides the Seller with written proof of delivery, whichever occurs earlier.

  7. The Seller will perform the refund mentioned in point 6 above by the same means that the original payment was done, unless the Consumer specifically agrees to another means of refund which will not burden him/her with additional costs.

§ 7. Warranty

  1. The Seller has implied warranty obligation to the Consumer as per art. 556 of the Civil Code.

  2. The Seller renounces any implied warranty obligation for Enterpreneurs as per art. 558 § 1 of the Civil Code.

  3. A physical defect is the incompatibility of the item sold (Items) with the Agreement, in particular the item sold (the Item) is inconsistent with the Agreement, if does not have properties that this type of item should have due to the Agreement or resulting from circumstances or destination, has no properties about which existence the Seller assured the Consumer or is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the Agreement, and the Seller did not raise any objections as to its intended use or which was delivered to the Consumer in an incomplete state.

  4. If the Item has a Defect, the Consumer may submit a statement about the price reduction or withdrawal from the Agreement, unless the Seller immediately and without excessive inconvenience for the Consumer exchanges the defective item for free from Defect or Defect will be removed. This limitation does not apply if the Item has already been replaced or repaired by the Seller or the Seller did not satisfy the obligation to replace the Item for free from Defect or remedy the Defect.

  5. The Consumer may, instead of proposed by the Seller in accordance with paragraph 4 above the removal of the Defect demand replacement of the item for free from Defect or instead of replacing the item demand removal of the Defect, unless bringing the object to compliance with the contract in a manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the item free from Defects is taken into account, the type and significance of the Defect found, and the inconvenience to which the customer would otherwise be satisfied. The reduced price should remain in such proportion to the price resulting from the Agreement, in which the value of the Item with the Defect remains to the value of the Item without a Defect.

  6. The warranty claim should contain at least:

    1. Defining the Defect (preferably photo documentation of the Defect);

    2. Statement of the requested action;

    3. Contact details of the person making the statement.

  1. The consumer cannot withdraw from the contract if the defect is immaterial.

  2. The Consumer exercising the warranty claim is obliged to deliver the defective Item to the address of the Seller, whereas the cost of delivery of the Item shall be borne by the Seller. If, due to the nature of the Item, its delivery to the Seller by mail in the usual way would be impossible, the Seller is obliged to pick up the Item from the place where the Consumer resided at the time of concluding the Agreement, and the Consumer is obliged to make the Item available to the Seller in the place where the item is located.

  3. The Seller is obliged to replace the defective Item for free from Defects or to remove the Defect in a reasonable time, without excessive inconvenience to the Consumer. The Seller may refuse to satisfy the Consumer's request if it is impossible to bring the defective Product into conformity with the Agreement as selected by the Consumer or would require excessive costs compared to the second possible way to bring it into compliance with the Agreement.

  4. The warranty claims may be reported on the terms set out in § 8 of the Terms of Use below.

§ 8. Complaints

  1. Complaints regarding ordered Items may be submitted by e-mail to the Seller's e-mail address: info@releve.pl or by registered mail to the address Releve Sp. z o.o. ul. Bydgoska 6, 30-056 Kraków.

  2. Complaint should contain at least:

    1. Customer's first and last name;

    2. Customer's correspondence address;

    3. data allowing identification of sales (eg login, order number, purchase receipt);

    4. the Item and the reason for the complaint;

    5. contact details in the form of an e-mail address and telephone number.

  1. Complaints submitted by the Customer will be considered within 30 days from their submission. Failure to consider the complaint within this period is considered as the Seller acknowledging the claims made by the Customer.

  2. The Customer will be notified of the complaint being resolved by the same means that the complaint was made, unless the customer reserves a different route to receive a response to the complaint. The settlement of the complaint will be additionally sent via e-mail to the e-mail address indicated by the Customer.

§ 9. Privacy policy and personal data security

The privacy policy, data processing rules and security of personal data are included in the document with the same title available on the Website and as Appendix no 4 to the Terms of Use. This document is an integral part of these Terms of Use.

§ 10. Final Provisions

  1. In the event that any of the provisions of the Terms of Use was or was to become invalid, it does not affect the validity of the whole of the Terms of Use, which remain unchanged in the remaining part.

  2. The provisions of the Terms of Use are not intended to exclude or limit any rights of the Consumer that they are entitled to him/her under the mandatory provisions of law. In the event of non-compliance of the provisions of the Terms of Use with the above provisions, priority is given to these provisions.

  3. The liability of the Seller towards an Entrepreneur, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - up to the price paid and delivery costs under the Order, but not more than up to the amount five hundred zlotys. The Seller is liable towards the Entrepreneur only for typical damage predictable at the time of concluding the Agreement and is not liable for lost profits.

  4. Any disputes arising between the Seller and the Entrepreneur shall be subject to the court having jurisdiction over the Seller's registered office.

  5. The consumer may use extrajudicial procedures for handling complaints and redress. The rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection:

    1. http://www.uokik.gov.pl/wazne_adresy.php,,

    2. http://www.uokik.gov.pl/sprawy_indywidualne.php,,

    3. http://www.uokik.gov.pl/spory_konsumenckie.php..

  6. Content being Works (intellectual property) and contained on the Website, including logos, name and graphic design, photos, texts and advertising slogans, are legally protected, including by the Act of February 4, 1994 on Copyright and Related Rights (Dz.U.2018.1191 t.j. with later changes) and are the sole property of the Seller or other authorized entity. Without the consent of the Seller or this authorized entity, it is prohibited to copy, reproduce or distribute content contained in the Website in any way. Use or secondary use of this content is prohibited without the consent of the owner.

  7. The trademarks and logos on the Website, company names and photos owned by the respective entities are the exclusive property of these entities and, with the consent of the entitled, they have been used for informational purposes only.

  8. Appendices to the Terms of Use constitute its integral part. These Appendices are:





  9. Amendments to the Terms of Use shall not in any way affect the rights of the Customers acquired prior to the effective date of the amendments to the Terms of Use, in particular amendments to the Terms of Use shall not affect already placed or ongoing Orders.

  10. These Terms of Use shall enter into force on 1 November 2018.

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